Skip to content

Shop by department

Seller Policy

By applying to sell on Hazefy, you agree to this policy and the Terms and Conditions. These rules apply to your listings, orders, customer service and settlements, subject to applicable law.

Monthly settlements

Payments are not released after each order. Eligible net proceeds for a calendar month are settled in the following month, with settlement initiated before the 10th, subject to verification, valid bank details and any justified payment hold. For example, eligible July proceeds are settled in August. Your bank may require additional working days to credit the funds.

Check Seller Central for the orders, fees, refunds, adjustments and net payable balance included in each settlement. Keep your bank and business information accurate. Order totals are not the same as the amount payable to you.

Commission, GST and payment fees

These are the current configured rates. Your order and settlement records show the amounts actually applied. Applicable commission, GST and payment fees remain chargeable for refunded or cancelled orders under the settlement rules. You remain responsible for your own product taxes, invoices, credit notes and statutory filings.

Returns, refunds and later adjustments

You must honour eligible returns and refunds, including refunds without return where applicable, under the published Returns, Refunds and Cancellation Policy and consumer law. Cooperate with evidence review, confirm returned goods honestly and promptly, and do not obstruct a valid claim or demand that a customer withdraw a complaint.

Before settlement, refunded order proceeds are withheld or reversed and applicable retained fees remain payable. If a refund arises after settlement has already been paid, the full applicable customer refund amount is charged back in the next applicable settlement. It does not rewrite the earlier paid settlement. Any resulting debit or negative balance remains your responsibility and may be recovered from subsequent proceeds; review the adjustment details in Seller Central.

Cash on delivery (COD)

You are responsible for COD collection, courier reconciliation and paying the full approved refund back to the customer using the verified payment details available in Seller Central. Download those details securely, make the payment and mark the refund completed only after actually paying it. COD collections are not a second payout owed by the platform. Applicable commission and GST remain payable. COD availability may be restricted where you owe the platform money.

Shipping and processing deadlines

Ship orders within your configured processing time. The default is 2 business days; you can select up to 7 days in your Business Profile. Sundays and configured holidays are excluded from processing-day calculations. Check the deadline displayed for each order and any applicable pickup-failure allowance.

Provide accurate courier and tracking information. Do not mark an order shipped before dispatch, or refunded before payment. Overdue unshipped orders may be cancelled and refunded under the platform's fulfilment rules. You are responsible for safe packaging, correct contents and coordinating courier problems.

Product safety and lawful listings

You are responsible for the authenticity, quality, safety, legality and description of everything you sell, including variants, ingredients, allergens, warnings, expiry dates and required licences. Do not list drugs, narcotics, controlled substances, illegal items or services, counterfeit or stolen goods, unsafe or adulterated products, or goods that infringe another person's rights. Do not misrepresent stock, prices, claims or certifications.

Platform review of images and listing information is not physical inspection, safety certification or approval of unlawful products. You must investigate product-related complaints, including injury, rashes, allergic reactions or food-safety concerns, cooperate with support and authorities, and meet your legal obligations. Consumers may pursue any legally responsible party; this policy does not exclude the platform's own non-excludable obligations.

Fraud, payment holds and account restrictions

We may temporarily withhold affected settlements, restrict listings or suspend an account where there are reasonable grounds to suspect fraud, unlawful sales, false fulfilment records, unresolved refund obligations or other material policy breaches. Holds are subject to review, evidence and applicable law; they are not an unrestricted right to confiscate legitimate proceeds. Contact seller support to provide documents or challenge a restriction.

Customer information and support

Use customer information only to fulfil orders and resolve authorised issues. Do not reuse it for unsolicited marketing, share it unnecessarily or divert customers to off-platform transactions. Protect customer payment details and never request PINs, OTPs or passwords.

Keep your account secure and report suspected misuse promptly. For settlement discrepancies, disputes or policy questions, contact seller support with the relevant order or settlement reference. Statutory consumer rights and legally required remedies take precedence over conflicting wording in this policy.