Hazefy

Returns, Refunds and Cancellation Policy

This policy explains assistance for orders placed on Hazefy. Eligibility depends on the product return type and review of the request. Nothing in this policy limits rights or remedies under applicable consumer law.

Return and refund availability

Refund with return: Available for eligible items. Submit a request within 25 days from the order date, not the delivery date. Follow the return instructions provided for your order.

Refund without return: Available for certain eligible items, subject to review and approval. Submit a request within 25 days from the order date, not the delivery date.

Your account shows the options available for each order. If an option is unavailable or a delivery delay has used up the request window, contact support. Online request windows do not override statutory rights.

Lost parcels, damage and missing items

Parcel lost or not delivered: We will arrange a refund of the amount paid once loss or non-delivery is verified. You do not need to return a parcel you never received. No refund is due for an unpaid COD order.
Damaged or wrong products: For a returnable order, send the received product back according to the return instructions, including the damaged product where safe to return. For an eligible non-returnable order, request a refund without return for review.
Item missing from a delivered package: Report the missing item and retain the packaging and received contents. For a returnable order, follow the instructions to return the received items; you cannot be asked to return an item never delivered. For a non-returnable order, use the applicable refund request option.

Requests are handled at order level. Where an order contains both returnable and non-returnable products, the return instructions may require all received items in that order to be returned. Follow the instructions before dispatch.

For damage claims, please provide clear photographs and a video of the product, packaging and shipping label. The online form requires at least one photograph for damaged or wrong-item requests; video is currently optional. If evidence cannot reasonably be provided, contact support. Do not send unsafe, leaking or hazardous goods without return guidance.

How to request assistance

Sign in to your account and locate the affected order.
Select its return/refund option, choose the reason and upload supporting evidence.
Follow the instructions sent to your registered email. If returning goods, update the return courier and tracking number in your account after dispatch.
Check your account and email for review updates or requests for further information.

We do not offer replacement orders. If you still want the product, place a new order. A new purchase is not a condition for receiving an eligible refund.

Cancellation and overdue shipment

Customer cancellation is not available after an order is placed. This does not remove remedies for non-delivery, defective goods or other rights required by law.

If the seller fails to ship within the applicable processing deadline, we will arrange cancellation and a refund of the amount paid. Deadlines account for Sundays, configured holidays and any applicable pickup-failure allowance. If a courier pickup is already arranged, cancellation may need courier confirmation first to avoid delivery after a refund.

Refund processing

Approved refunds cover the applicable order amount paid. Gateway-paid refunds are processed through the payment gateway. For COD or manual UPI payments, provide the requested bank or UPI details securely through your account. COD refunds are processed by the seller with platform support. The time for funds to appear depends on the bank or payment provider; check your account for refund status.